Service Description

Multi-functional upgrade service

As an important part of the laser equipment, software plays an important role in the performance of the equipment as a whole. As a first-class laser equipment company, laser Olympic has a professional software development team, and owns a series of laser applications, such as laser marking, laser cutting and laser welding developed by the company. In the actual use process, in order to help customers better process and produce, we usually install and debug software for customers in the early stage. In the later stage, we will customize and upgrade the software according to the needs of customers. Through this omnidirectional and multi-level software service, we can help customers prevent problems, find problems and solve problems, achieve stable and efficient operation of laser system, and create higher value for the processing and production of enterprises.

Service mode

1 free software installation services during the warranty period

Free software debugging service is provided free of charge in 2 warranty period

Free provision of unified software upgrade service in 3 warranty period

4 reform the software system according to the customer's needs

Service Mode

1. telephone support:Customers can call our technical service hotline and get help from our senior software engineers at the first time.

2.E-mail support:To send the problem to the special mailbox for technical support, the technical engineer will reply in time and propose a solution.

3. online technical support：We can communicate with us on our official website and on the WeChat platform. We will give answers and support in time.

4. remote real-time technical support：In the case of urgent problems, we can get the support of our technical engineering quickly through remote assistance.

5. live support:

When other ways of service are not solved, we can also send technical engineers to carry out technical support on the spot.